In order to receive an item with zero value in RAAS, a reason must be selected. These reasons can be set up using the Zero Value Receipt Reason List options editor.
To Add or Edit a Reason:
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Click on the Settings icon and select Zero Value Receipt Reason List from the drop-down menu.
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Click Add to enter a new reason, or click the magnifying glass to the left of a reason to edit it.
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Enter the Reason.
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Click Save.
